Home / Software. Support. Consulting.
Software.
Support. Consulting.
Compare software access, optional annual operational support and separately scoped technical work. All amounts are CAD per mine, excluding applicable taxes.
Software subscriptions
Three tiers. Clear monthly and annual costs.
Essential
$5,000 CAD / mine / month, excluding taxes
$60,000 CAD / mine / year
A governed reporting foundation with operational alerts.
- Production reporting & data warehouse
- Operational alerts & reporting automation
One-time implementation planning range per mine: $20,000–$35,000 CAD. Final fees are quoted for the deployment.
Estimate Essential →
Professional
$10,000 CAD / mine / month, excluding taxes
$120,000 CAD / mine / year
Reporting, mine control and geospatial visibility in one deployment.
- Production reporting & data warehouse
- Operational alerts & reporting automation
- Fleet intelligence & mine control
- Terrain, GIS & digital twin
One-time implementation planning range per mine: $40,000–$65,000 CAD. Final fees are quoted for the deployment.
Estimate Professional →
Enterprise
$17,500 CAD / mine / month, excluding taxes
$210,000 CAD / mine / year
Production capabilities configured for your mine’s data and approved integrations.
- Production reporting & data warehouse
- Operational alerts & reporting automation
- Fleet intelligence & mine control
- Terrain, GIS & digital twin
- Equipment health & telemetry
- Baseline advisor & on-premises AI
One-time implementation planning range per mine: $70,000–$125,000 CAD. Final fees are quoted for the deployment.
Estimate Enterprise →
Software subscription fees only. Applicable updates, defect fixes and standard product maintenance are included. Premium Support, consulting and implementation are separate. Package scope and feature maturity are confirmed in the Technology & Data Assessment; no per-seat BCM charges.
Access to applicable software updates, defect fixes and standard product maintenance is included in every software subscription. Premium Support is not required to receive bug fixes.
Estimate your mine sites
Optional annual service agreement
Premium Support Plan — $50,000 CAD annually per mine
The Premium Support Plan adds operational assistance, monitoring, incident handling and agreed support services. It is separate from software subscriptions and custom consulting.
Monthly equivalent: $4,166.67 CAD per mine, for comparison only (annual contract divided by 12). The plan is an annual agreement.
Included within the agreed scope
- Defined business-hours technical support.
- Priority incident response under agreed service terms.
- Application troubleshooting and defect investigation.
- Scheduled software maintenance and patch coordination.
- Deployment health monitoring and diagnostics where authorized.
- Database and integration troubleshooting within the agreed scope.
- Quarterly platform health reviews.
- Coordination with the customer’s IT and OT departments.
Excluded
- Custom software development, scoped and billed separately as consulting.
- New integrations or major functionality.
- Hardware replacement.
- Third-party vendor licensing and support.
- Customer infrastructure administration outside the agreed scope.
- Guaranteed 24/7 coverage.
An optional annual service agreement, separate from software. Business hours, priority definitions, critical incident escalation and support contacts are established in the signed agreement. No response time, availability guarantee or after-hours coverage is promised. The monthly equivalent is the annual contract divided by 12 for comparison only; it is not monthly billing or a monthly cancellation option.
Basic subscription maintenance remains included
Access to applicable software updates, defect fixes and standard product maintenance is included in every software subscription. Premium Support is not required to receive bug fixes.
Start with a Technology & Data Assessment →
Technical consulting: $260 CAD/hour
Consulting covers separately scoped technical work: custom software development, additional integrations, specialized data analysis, advanced troubleshooting outside support scope, custom reporting, engineering, automation and additional customer-requested development.
Consulting is billed separately unless explicitly included in a signed agreement. There are no automatic included consulting hours. Additional hours, scheduling and deliverables are agreed before work starts. A consulting allocation does not establish after-hours or 24/7 availability.
Standalone technical services and consulting do not require a software subscription. Implementation is a separately quoted one-time engagement. All amounts exclude applicable taxes, travel, hardware and approved third-party expenses.
Technical services & consulting →
Implementation is quoted for deployment requirements.
One-time implementation is separate from software subscriptions, annual support and additional consulting. Package planning ranges are per mine; final fees follow data access, interface count, data quality, cybersecurity, infrastructure and acceptance scope.
- AssessInventory approved sources and interfaces, operational questions, IT/OT owners, access permissions and data quality.
- ImplementAgree deployment responsibilities, configure the scoped release, connect authorized sources and validate calculations and coordinate systems.
- CommissionReconcile outputs with site records, test recovery procedures, train nominated owners and sign off acceptance.
- Maintain & supportBasic product maintenance is included in software. Premium Support adds the operational services agreed in its separate annual contract; new functionality is separately scoped.
An eligible assessment may receive a 25 percent implementation credit within six months, only when confirmed in writing. The credit cannot exceed implementation charges and is not a subscription discount.
Implementation invoice milestones: 30 percent discovery, 40 percent commissioning, 30 percent acceptance. Timing and acceptance criteria require agreement.
Taxes, third-party licensing, hardware, travel, GPU/cloud usage and separately scoped services are excluded. Software billing, renewal, termination and exit rights are defined in the signed agreement. No annual discount, prepaid software billing or monthly cancellation right is implied.
Package capability scope.
Compare the capability families in each software package. Confirm scope, interfaces and feature maturity during assessment.
Tooth-and-shroud AI monitoring remains a separately scoped proof of concept. Production deployment requirements are agreed for each mine. Changes outside package scope require an agreed engagement, not an automatic module surcharge.
Commercial questions.
Do I need Premium Support to receive bug fixes?
Access to applicable software updates, defect fixes and standard product maintenance is included in every software subscription. Premium Support is not required to receive bug fixes.
Is Premium Support included in software pricing?
No. The optional annual agreement is $50,000 CAD per mine per year, in addition to software. $4,166.67 CAD is the annual contract divided by 12 for comparison only. It is not a monthly billing or cancellation option.
Are consulting hours or custom development included?
No consulting hours are automatically bundled. Separately scoped technical work is $260 CAD/hour unless explicitly included in a signed agreement. Premium Support does not include unlimited development or new integrations.
Who owns the data and infrastructure responsibilities?
The mine owns its operational data. Customer IT/OT approves accounts, source access and network boundaries and owns infrastructure administration, backups and recovery unless responsibilities are expressly assigned elsewhere. Review operating and continuity responsibilities.